Refund policy
Last updated: October 27, 2026
Return window and item condition
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
Return shipping is free, and we will provide a return label.
Cancelling an order
You have 24 hours after placing your order to request a cancellation or removal of items.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your return or cancellation request by logging into your account.
If we approve your return, we’ll send instructions explaining how and where to send your package.
Items sent back without first requesting a return will not be accepted.
If you’re unhappy with your item, contact us so we can help.
Damaged, defective, or incorrect items
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Items that may not qualify for a return
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
After we receive and inspect your return, we’ll let you know whether your refund is approved.
If approved, we’ll refund your original payment method unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If your approved refund has not appeared after a reasonable amount of time, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
Need help with a return, cancellation, exchange, or damaged item? Email support@magnetclothingofficial.com or use the details in our contact information policy.